In TimeTrack, users are your employees. Each of them receives access to a TimeTrack account to perform time tracking. Here’s how to disable a user!
If a user leaves the company, you can deactivate their account. Select the desired user under Data Administraion > Users and uncheck the blue “Enabled” box by clicking on it. A lock icon will appear next to the name, indicating the deactivation. Click on “Update” to save your changes.
Now, a spot is available in your TimeTrack subscription. You can either use this spot to create a new user or reduce the number of users. Go to Settings > General > Subscription to adjust the number of licenses and avoid paying for unused ones.
You can find deactivated users under Data Administration > Users by clicking on the closed lock icon. User accounts cannot be deleted if they have recorded time entries. This ensures data transparency and allows you to access the data of deactivated users when needed.
Please note that restoring deleted data may incur additional costs. When you deactivate a user account, their data will remain stored. The user’s time entries will still appear in reports and analyses, but the user themselves will no longer be visible or accessible for evaluation. The data associated with the user will, however, remain available in the software for time tracking purposes. The deactivated user will no longer have access to the account and will not be able to make any changes.
We are happy to assist you!
Contact Polina from our support team:
support@timetrackenterprise.com
