PRIVACY POLICY

The protection of personal data is important to us. TimeTrack GmbH processes personal data exclusively in accordance with the applicable data protection regulations, in particular the General Data Protection Regulation, the Austrian Data Protection Act, and the applicable provisions of the Telecommunications Act.

This Privacy Policy explains which personal data we process in connection with visits to our website, when you contact us, when you register for a trial version, and when you use our online services.

Personal data is not sold, rented, or otherwise commercially disclosed to third parties by us.

CONTROLLER

SCOPE

This Privacy Policy applies to the website www.timetrackapp.com and to the contact, information, and registration functions offered through it.

If you use TimeTrack Cloud or TimeTrack Enterprise as a software solution, we refer to the respective contractual documents, in particular the General Terms and Conditions, the license agreement, and the Data Processing Agreement.

PERSONAL DATA PROCESSED

We process personal data that you actively provide to us, as well as technical data that is automatically generated when you visit our website.

This may include, in particular, the following data:

• first and last name
• company name
• email address
• telephone number
• country
• cloud name
• planned number of users
• content of your inquiry
• technical usage data, in particular IP address, browser, operating system, time of access, pages accessed, and cookie information

Which data is processed in each individual case depends on which functions you use on our website.

VISITING OUR WEBSITE

When you access our website, technically necessary data is processed in order to provide the website, ensure stability and security, and enable the error-free display of its content.

This may include, in particular, IP address, date and time of access, browser type, operating system, pages accessed, referrer URL, and technical access data.

The legal basis is our legitimate interest in providing our website in a secure, stable, and technically functional manner.

REGISTRATION FOR A TRIAL VERSION

If you register for a free trial version of TimeTrack, we process the data you provide in order to make the trial version available, send you login details, and support you with the setup and use of the trial version.

During registration, the following data may be processed in particular:

• first and last name
• company name
• country
• email address
• cloud name
• planned number of users

The data is used to automatically create a personal trial version, send you the login details, apply country-specific default settings, and contact you during the trial period if necessary.

The legal basis is the performance of pre-contractual measures as well as our legitimate interest in providing and supporting the trial version.

If no contractual relationship is concluded after the trial version has been created, we delete the data within an appropriate period of time, unless statutory retention obligations apply or further communication takes place.

CONTACTING US VIA CONTACT FORM, EMAIL, OR TELEPHONE

If you contact us via a contact form on our website, by email, or by telephone, we process the personal data you provide in order to handle your inquiry and provide our services. This includes, in particular, responding to inquiries about our products and software, contacting you in connection with your inquiry, and providing support and after-sales services.

The legal basis for this is our legitimate interest in processing your inquiry and providing the services you expect from us.

The data processed in this context may be stored in our CRM and support ticketing system.

CRM AND SUPPORT SYSTEM

We use CRM and support systems to manage customer relationships, prospects, trial accounts, support requests, and ongoing communication.

The following data may be processed in particular:

• name and contact details of the contact person
• company name
• email address
• telephone number
• information about the inquiry
• information about the trial version or customer relationship
• communication history
• support and ticket information

The processing is carried out for the purpose of handling inquiries, performing pre-contractual measures, contract management, customer support, and providing support services.

COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies. Cookies are small text files that are stored on your device and contain certain information.

We distinguish in particular between the following categories:

Essential cookies
These cookies are required for the website to function technically and to provide basic functions. These include, for example, security functions, session cookies, or cookies for storing your cookie settings.

Preference cookies
These cookies enable the website to remember certain settings, such as language settings or display preferences.

Statistics cookies
These cookies help us understand how visitors use our website. This allows us to improve content and functions. Statistics cookies are only set if you have previously given your consent.

Marketing cookies
These cookies are used to evaluate advertising and campaigns or to display interest-based content. Marketing cookies are only set if you have previously given your consent.

External media and embedded content
Our website may include content from external providers, such as videos, maps, media content, or comparable functions. Such content is only loaded if this is technically necessary or if you have previously given your consent.

The specific cookies, providers, purposes, storage periods, and categories used can be found in our Cookie Policy or in the cookie settings. There you can give, change, or withdraw your consent at any time.

ANALYTICS, MARKETING, AND EXTERNAL SERVICES

We use services on our website to analyze website usage, optimize our offering, measure the success of advertising campaigns, and display external content.

Where these services are not technically necessary, processing takes place exclusively on the basis of your consent. You can withdraw your consent at any time via the cookie settings.

The specific services and providers used are listed in our Cookie Policy or in the cookie settings.

STORAGE PERIOD

We store personal data only for as long as is necessary for the respective purpose.

Data processed for the performance of a contract or for the implementation of pre-contractual measures is stored for the duration of the business relationship and beyond that to the extent that statutory retention obligations apply.

Data from contact inquiries is stored for as long as is necessary to process the inquiry and to document the communication.

Data processed on the basis of your consent is stored until you withdraw your consent or until the respective cookie or storage period expires.

DATA SECURITY

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or destruction.

Communication with our systems is encrypted. Our systems and databases have technical security mechanisms in place to protect the confidentiality, integrity, and availability of data.

DATA PROCESSING BY SERVICE PROVIDERS

We use service providers who support us in operating the website, hosting, security, analytics, marketing, communication, CRM, support, and technical infrastructure.

These service providers process personal data only on the basis of appropriate contractual agreements and only to the extent necessary to provide the respective services.

Where personal data is transferred to a third country outside the European Union or the European Economic Area, this is done only if there is a suitable legal basis, in particular an adequacy decision by the European Commission, standard contractual clauses, or another permissible safeguard pursuant to Art. 44 et seq. GDPR.

RIGHTS OF DATA SUBJECTS

Subject to the provisions of the GDPR, you have in particular the following rights:

• right of access
• right to rectification
• right to erasure
• right to restriction of processing
• right to data portability
• right to object
• right to withdraw consent
• right to lodge a complaint with a data protection supervisory authority

To exercise your rights, you can contact us at any time at info@timetrackapp.com.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to amend this Privacy Policy as necessary, in particular if legal requirements, technical developments, or our processing activities change.

The current version is available on our website.

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APPENDIX: COOKIE POLICY

Additional note regarding TimeTrack Cloud and TimeTrack Enterprise: These web apps use cookies or similar technologies to store functional settings and to optimize the performance of the web app. These are not used for marketing or tracking purposes.

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Last update: October 01, 2026

[1] Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (”opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;